Batvasa Privacy Policy

Batvasa is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "Batvasa", "we", "us", or "our", it means the Batvasa platform and the team responsible for operating it. When it refers to "you" or "the player", it means any person who visits, registers on, or uses the Batvasa platform in any capacity.

Batvasa acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

This Privacy Policy applies to all data collected through the Batvasa website, mobile browser experience, and any communications between you and the Batvasa support team. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

Batvasa collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data we receive from third-party payment providers when you make a deposit or withdrawal.

Batvasa does not collect any data that is not necessary for operating your account, processing your payments, or complying with applicable legal obligations. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information.

Batvasa uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your Batvasa account, and to verify your identity when required.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform operation: To deliver the games and services available on Batvasa, to record game outcomes, and to resolve any disputes about game results.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance when you contact the Batvasa support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• Legal compliance: To comply with applicable laws and regulations, including record-keeping obligations and responses to lawful requests from authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance and user experience of the Batvasa platform.

Batvasa processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment data, and gaming activity data is necessary to provide the services you signed up for when creating a Batvasa account.
• Legal obligation: Certain data processing — particularly identity verification and financial record-keeping — is required by applicable laws and regulations.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of Batvasa's legitimate interest in operating a safe and fair platform.
• Consent: Where Batvasa relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Batvasa does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or any organisation for commercial purposes unrelated to the operation of the Batvasa platform.

Your data may be shared in the following limited circumstances:

• Payment providers: Your mobile banking details are shared with bKash, Nagad, or Rocket solely to process your deposit and withdrawal transactions. These providers have their own privacy policies and data protection obligations.
• Identity verification services: Where Batvasa uses a third-party service to verify your identity documents, your verification data is shared with that service provider under a strict data processing agreement.
• Game providers: Aggregated, anonymised game performance data may be shared with game developers to support RNG auditing and RTP verification. No personally identifiable information is included in this data.
• Legal authorities: Batvasa will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of Batvasa, its players, or the public.

Batvasa uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site. Cookies are small text files stored on your device when you visit the Batvasa platform.

Batvasa uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used to improve the platform and is never linked to individual player identities.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Batvasa platform, but some features may not work as intended.

Batvasa retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Active account data: Retained for the full duration of your account being open on the Batvasa platform.
• Financial and transaction records: Retained for a minimum of 5 years after the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years after account closure.
• Game history and activity logs: Retained for 2 years from the date of the activity, or longer if required for an ongoing dispute or investigation.
• Support communications: Retained for 2 years from the date of the last communication.
• Self-exclusion records: Retained permanently to prevent re-registration during an active exclusion period.

When data is no longer required, Batvasa securely deletes or anonymises it so that it can no longer be linked to any individual player.

Batvasa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the Batvasa platform is encrypted using TLS (Transport Layer Security) protocols.
• Account passwords are stored using industry-standard one-way hashing. Batvasa staff cannot view your password in plain text.
• Access to personal data within Batvasa is restricted to staff members who need it to perform their job functions, and is subject to strict access controls and audit logging.
• Batvasa's systems are regularly reviewed and tested for security vulnerabilities.
• In the event of a data breach that is likely to affect your rights or freedoms, Batvasa will notify affected players promptly and take immediate steps to contain and remediate the breach.

As a Batvasa player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Batvasa is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Batvasa platform in any way.

If Batvasa becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all data will be securely deleted, and any deposited funds will be returned to the original payment source after verification.

If you believe a minor has registered on the Batvasa platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Batvasa may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. The date of the most recent update is always displayed at the top of this page.

When we make material changes to this Privacy Policy, we will notify registered players via their registered mobile number or by displaying a prominent notice on the Batvasa platform. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how Batvasa handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Batvasa handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page for the full range of player protection tools available on Batvasa.